People who interacted with the Neocom advisor.
At Neocom you pay for interacted sessions which have been triggered by your visitors. Per plan we offer a set of included sessions. Session packages can be customized.
Projects hold advisor journeys and performance data.
Plans come with included projects which hold source data, advisor knowledge and performance data. Multilingual projects can be rolled out as subsets.
Pricing plans contain individual integration and customer success support.
Entry plans include 48h response time, customer support community, interactive webinars, events, guided journeys, and more. Our more mature plans offer increased support for additional fees, with features like administrative assistance and 24/7 support.
Each plan offers unique features suitable for different company sizes.
Check an in-depth comparison below.
Neocom only counts the interactions on an advisor as it gives value to your visitors – simple and fair! We assure transparency and you can always keep track of it in the Neocom admin portal.
If you exceed your plan limit, our customer success team will contact you with the information about the next suitable upgrades. But until we speak to you, we assure you of an uninterrupted service.
In order to get more features, or extend your included conversations, get in touch with your customer success manager to discuss the best options for your business.
Yes, you can invite additional team member or members depending on your plan. Of course you have the provision to extend.
For each step of your journey with Neocom, you get individual support. Neocom helps you setup your advisors, ensures ongoing success, supports in scaling globally or across categories. In addition you can access the help center 24/7.